Return&Exchanges

We’re committed to finding the perfect fit for you! If you’d like to exchange an item whether it’s a size issue or a color preference we’ll send you free replacements.

Hassle-Free Returns

If you decide to return an item for a refund, please note that we do not cover the return shipping fee. However, we offer flexible options to suit your needs. For example, we can provide a partial refund so you can keep the item, saving you the trouble of shipping it back.

Standard Returns

• You have 30 calendar days from the date of delivery to initiate a return.
• Items must be returned in their original, undamaged condition.

Standard Exchanges

• You have 30 calendar days from the date of delivery to initiate an exchange.
• Items must be returned in their original, undamaged condition.

How to Initiate a Return or Exchange

1. Contact our customer support team at info@active-sphere.com within the specified return/exchange window.
2. Provide your order number and a brief explanation of the reason for your request. If applicable, include photos or videos to help us process your return or exchange.
3. Our team will guide you through the process.

Refunds & Processing

• Refunds are issued to the original payment method used during checkout.
• Once we receive and inspect your returned item, we will initiate your refund within 24 hours.

Important Notes

• Items eligible for return or exchange must be in their original, undamaged condition.
• Returns or exchanges cannot be processed for items purchased from other retailers.

At Active Sphere, your satisfaction is our top priority. If you have any questions about this policy or need assistance, please don’t hesitate to contact us at info@active-sphere.com We’re here to help!